Boost Health Well ("we," "us," "our") respects your privacy and is committed to protecting the personal and health information you entrust to us. This Privacy Policy explains what we collect, why we collect it, how we protect it, and the choices you have — whether you visit our website, subscribe to our newsletter, book a service, or receive care in your home.
1. Information We Collect
- Contact & booking information: name, email address, phone number, mailing address, preferred service, preferred date/time, and message content submitted through our booking or contact forms.
- Health information you choose to share: symptoms, medical history, medications, vitals, laboratory results and care-plan notes created during assessment or care delivery.
- Newsletter information: email address (and optional name) when you subscribe; removal request details when you unsubscribe.
- Technical information: browser type, device type, pages visited, referring site and approximate region collected via cookies and standard server logs for security and analytics.
- Billing information: payment details processed by our PCI-compliant payment processors; we never store full card numbers on our servers.
2. How We Use Your Information
- To schedule, coordinate and deliver home health, diagnostic and wellness services;
- To communicate appointment confirmations, care updates, results and administrative notices;
- To respond to enquiries submitted via send-enq.php and our contact forms;
- To send our newsletter only where you have opted in (with an unsubscribe option in every email);
- To verify insurance benefits and process payments;
- To improve our website, services, clinical quality and security;
- To comply with legal, regulatory and accreditation obligations.
3. Health Information & HIPAA-Grade Safeguards
Clinical records are handled under HIPAA-aligned administrative, physical and technical safeguards: encryption in transit (TLS 1.2+) and at rest, role-based access controls, audit logging, workforce confidentiality agreements and secure disposal. We use protected health information solely for treatment, payment and healthcare operations unless you provide written authorization.
4. Cookies & Tracking Technologies
We use essential cookies for site function and privacy-respecting analytics cookies to understand aggregate usage. You can control cookies through your browser settings; disabling essential cookies may limit some features. We do not use cross-site advertising trackers.
5. How We Share Information
We never sell your personal or health information. We share it only with: (a) treating clinicians and certified partner laboratories/imaging centers involved in your care; (b) service processors under confidentiality contracts (hosting, email delivery, payments); (c) insurers where required for coverage; and (d) authorities where legally compelled. Each partner is contractually bound to protect your data.
6. Data Retention
Clinical records are retained as required by applicable state and federal law (typically 7–10 years). Enquiry records are kept for up to 3 years; newsletter addresses until you unsubscribe; server logs for 12 months.
7. Your Rights & Choices
- Access, correct, or request a copy of your personal and health records;
- Request restriction of certain uses or disclosures of health information;
- Unsubscribe from marketing emails at any time via the link in each email or our unsubscribe page;
- Request deletion of non-clinical personal data, subject to legal retention duties;
- Non-discrimination for exercising any privacy right, including under CCPA/CPRA and comparable state laws.
8. Security
We maintain industry-standard protections including firewalls, intrusion monitoring, encrypted storage, multi-factor authentication for staff systems, and regular security reviews. No internet transmission is 100% guaranteed; however, we promptly notify affected individuals and regulators of any breach as required by law.
9. Children's Privacy
Our services may serve minors only through a parent or guardian's account and consent. We do not knowingly collect website data from children under 13 without verifiable parental consent.
10. Email Communications (CAN-SPAM)
Commercial emails clearly identify themselves, include our physical postal address, and honor opt-out requests within 10 business days via unsubscribe.php processing.
11. Third-Party Links
Our site may link to partners (e.g., maps, fonts, icons). We are not responsible for their privacy practices; please review their policies.
12. Changes to This Policy
We may update this Policy to reflect new practices or legal requirements. The "Last updated" date above always reflects the current version; material changes will be highlighted on our homepage.
13. Contact Us
Privacy Office, Boost Health Well · 18351 Cadiz Rd, Lore City, Ohio 43755, USA
Phone: (740) 489-5409 · Email: info@boosthealthwell.com